Privacy Policy

At TravelShack, we value your privacy and we make an effort to protect it. This Privacy Policy details how we collect, use, and safeguard your Personal Information you provide to us through our website or through email. Please note that this privacy policy does not govern the collection and use of information by companies that we do not control, including websites we mention or link to. By using our website or providing information to us in connection with our website, you agree to the terms and conditions of this Privacy Policy.

What Information Do We Collect?

Personal Information is information that identifies you personally, such as your name and email address. In order to purchase our products or services, it is necessary for you to disclose Personal Information, including your name, email address, phone number, credit card details, and other personally identifying information. We or our activity providers may text you at your number only about your existing booking (not for any marketing); if you prefer no texts at all, please make a note with your booking or contact us.

When you visit TravelShack.com, our web server automatically recognizes and collects your IP address, which is assigned by your Internet Service Provider and does not identify you personally. If you are subscribed to any of our email marketing communications, it is necessary for you to disclose Personal Information such as your name and email address.

We also use cookies to collect information about the performance and usability of our websites.

TravelShack uses Google Analytics, Google AdWords, and Bing Ads, which collect some information about TravelShack visitors in order to best serve them and to most effectively reach people who would most benefit from TravelShack's services. Information collected may include demographics and interests, and may also be used for remarketing. If you do not want this information collected, you should not click search engine ads and you should you use private browsing.

Cookies

We use “cookies” to store personal data on your computer. We may also link information stored on your computer in cookies with personal data about specific individuals stored on our servers. If you set up your web browser so that cookies are not allowed, you might not be able to use some or all of the features of our website.

How We Use Your Personal Information

We will use your personal information to complete a booking and contact you regarding your specific purchase. We will pass to the vendor providing the service or product only the information necessary, including contact information so they can reach you for any last-minute changes or cancellations (e.g., due to weather). We may also add you to TravelShack email marketing lists, but we will provide you easy and clear ways to opt-out or unsubscribe.

We do not share, sell, rent, or lease our customers' personal information to any third party (except our vendors as described above).

We may also use or disclose Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public or government authorities, including public or government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect our rights, privacy, safety or property; or (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Our Security and Storage Measures

At TravelShack, we seek to maintain the integrity and security of your Personal Information.

We use industry-standard encryption protocols when receiving and transferring your Personal Information. In fact, when you send Personal Information to us over the Internet, we first require that a "secure session" be established using Secure Socket Layer (SSL).

The data is stored on the servers of our third party hosting service which has stringent, industry-leading security hardware and practices.

However, no data transmission over the Internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. TravelShack will not be held responsible for events arising from unauthorized access to your Personal Information. TravelShack will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether the security breach was related to the data transmissions from or to TravelShack and let you know what steps can be taken and have been taken to help rectify the problem. Further action, such as reporting incidents to the police or other proper authorities, may also be required.

SMS

By leaving your phone number with your booking, we (or the activity provider) may text you with important information about your booking, especially if unexpected issues arise or we need more information from you and emails are not being responded to. We do NOT sends texts for marketing. If you prefer to not receive any texts (and only phone calls and emails), please indicate at anytime or replying STOP to our SMS. Please note that for SMS, message and data rates may apply and frequency of messages may vary. Your phone number will not be sold or distributed to third parties except provided to the activity provider to reach you for last-minute issues as needed. 

Changes to Our Privacy Policy

We know that our business will continue to evolve, and, as such, from time to time this Privacy Policy may be reviewed and revised. TravelShack reserves the right to change this Privacy Policy by posting the changes on its website. You can determine when this Privacy Policy was last updated below.

Contacting Us

To correct or update any Personal Information, or if you have questions about TravelShack's Privacy Policy, please email us at contact@travelshack.com.

Last Updated: August 3, 2024